General Terms and Conditions of Vehicle Rental
The Lessor hereby leases to the Lessee the vehicle specified in the Vehicle Lease Agreement (hereinafter referred to as the "Vehicle") on the basis of all the terms and conditions and arrangements set forth herein, and the Lessee accepts the lease of the Vehicle and agrees to pay the Lessor the agreed rent.
Communication via chatbot/voicebot and identity verification
The Lessor is authorized to use automated communication tools—in particular chatbots, voicebots, and other AI tools—during pre-contractual communication, the conclusion, administration, and performance of the contractual relationship, as well as in customer support, the handling of requests, reservation changes, claims, complaints, and related activities, using automated communication tools, in particular chatbots, voicebots, and other AI tools, including through contractual intermediaries or contractual processors. Within the scope of such communication, the Lessor is authorized to process the personal data of the Lessee and other authorized persons to the extent necessary for identifying the person, verifying the authority to act, handling requests, performing the contract, protecting the Lessor’s rights and legally protected interests, and fulfilling legal obligations, in particular identification, contact, contractual, transactional, and operational data related to the reservation, rental, vehicle, and communication. For the purposes of verifying identity and authorization to act, the Lessor is authorized to use the email address provided by the Lessee as a customer identifier and to employ two-factor authentication, in particular by sending a one-time authorization code, link, or other security element to this email address or another agreed-upon communication channel. The Lessee is required to provide the Lessor with truthful, accurate, and up-to-date contact information, to use only an email address that the Lessee is authorized to use and to which the Lessee has secure access, and to immediately notify the Lessor of any change, loss of control, suspected misuse, or a security breach of this email address or authentication credentials. If the Lessor performs the agreed identity verification, the Lessor is entitled to consider the actions, requests, statements, confirmations, and other instructions performed after successful verification as actions performed by the Lessee or a person authorized to act on their behalf, unless proven otherwise.
Responsibility for the Provided Email Address and Access Security
The Tenant acknowledges that email communication and authentication via an email address presuppose that the email account and the devices used to access it are under the Tenant’s exclusive control or under the control of a person duly authorized by the Tenant. If the Lessee provides the Lessor with an email address to which a third party has or may have access, or if the Lessee fails to ensure adequate protection of their email account, devices, passwords, authorization codes, or other authentication elements, the Lessee shall be fully liable for the associated risks and consequences, including the risk of a third party becoming aware of the content of communications, personal data, reservation details, the contract, or the vehicle, as well as the risk of unauthorized actions being performed following the successful use of verification elements. The Lessor shall not be liable for any damage, loss, unauthorized access, disclosure, or other consequences resulting from the Lessee providing an email address accessible to a third party, disclosing or revealing an authorization code, link, or other security element, used a shared, work, family, or otherwise compromised email address, or otherwise breached their obligations under the preceding paragraph, provided that the Lessor used the agreed method of identity verification and appropriate technical and organizational security measures. This provision does not affect the Lessor’s liability that cannot be excluded or limited under mandatory legal provisions, in particular liability for breaches of obligations regarding the protection of personal data, for intentionally caused damage, or for damage caused by gross negligence.
The Lessee declares that:
1. The Lessee has received the Vehicle in the condition as per the Vehicle Acceptance Report, in good order and condition and will return the Vehicle together with the tyres, tools, vehicle documents, accessories and equipment in the same condition (normal wear and tear is assumed, but excluding unreasonable wear and tear caused by improper handling of the Vehicle) at the agreed location specified in the Vehicle Rental Agreement and on the date specified in the Vehicle Rental Agreement, unless the Lessee requests an extension to which the Lessor agrees.
2. The lessee agrees not to use (operate) the vehicle in the following ways:
a) to transport goods in violation of customs regulations or in any other illegal manner;
b) to transport passengers or property for compensation (direct or indirect), such as for taxi services, paid passenger transport, ride-sharing (Uber, Bolt, and similar services), courier services, or other commercial transportation services without the Lessor’s prior written consent;
c) to propel or tow any vehicle or trailer, such as for towing, hauling, or pushing other vehicles, trailers, or objects, unless the vehicle is designed for such purposes and the Lessor has given prior written consent;
d) in connection with automotive (motor) sports events, such as motor races, competitions, sporting events, training drives, or driving on race tracks or closed circuits;
e) by a driver under the influence of alcohol or drugs;
f) for driver training or driving school purposes;
g) by any person other than:
i) The Renter or any other person(s) designated or employed by the Renter, approved by the Lessor, who is at least 25 years of age at the time of rental (if the required age for a specific category is not met, the Renter may request an exception for a fee in accordance with the current fee schedule) , meets the required qualifications, and has held a valid driver’s license for at least one year; or
ii) in the event of a breakdown or accident, the vehicle may be driven by a motor vehicle mechanic, provided that he or she meets the required qualifications and holds the appropriate license (and driver’s license)
h) outside the list of permitted countries specified by the Lessor.
i) for the transport of cargo, excessively soiled items, or animals
j) for the transport of biological waste, medical waste, animal remains, carcasses, infectious material, chemical substances, or any material that may cause biological, chemical, or odorous contamination of the vehicle,
k) in a manner that may lead to excessive wear and tear, damage, deterioration, or a reduction in the value of the vehicle;
l) international transport of goods, transport for a fee or compensation, transport for one’s own account, courier, logistics, distribution, parcel delivery, freight forwarding, or similar business activities in which the vehicle, vehicle combination, the lessee, the driver, or the manner of use of the vehicle is or may be subject to the obligation to use a recording device—a tachograph— the obligation to comply with rules regarding driving times, breaks, and rest periods for the driver, or other obligations under tachograph legislation, without first truthfully notifying the Lessor of the purpose of the vehicle’s use and without the Lessor’s prior written consent;
m) without the Lessee having truthfully, completely, and without misrepresentation notified the Lessor prior to taking delivery of the vehicle, in particular regarding the countries where the vehicle is to be used, the route or destination of the trip, the nature of the transport, the type of goods or cargo being transported, information on whether the transport is for payment or compensation, transport on the driver’s own account, private transport, or another exemption from the obligation to use a tachograph, as well as information on whether driving the vehicle constitutes the driver’s primary or secondary activity;
n) in violation of tachograph regulations, in particular the failure to properly use the tachograph, driver card, record sheets, manual records, driver activity certificates, the “out of scope” mode (if applicable), or other documents required by law; Likewise, any act or omission leading to the exceeding of permitted driving times, failure to observe breaks or rest periods, tampering with the tachograph, obstructing or hindering an inspection, or incomplete, false, or missing records—or resulting in a penalty against the Lessor—is prohibited.
For the purposes of these General Terms and Conditions, “Tachograph Legislation” means all generally binding legal regulations of the Slovak Republic, the European Union, the country of use of the vehicle, or the country of inspection, which govern the obligation to install, use, inspect, verify, or operate a tachograph; the use of driver cards; compliance with driving times, driver breaks and rest periods, the recording and retention of records, the presentation of documents during inspections, and the rules governing international road transport, cabotage, or the transport of goods, in particular Regulation (EC) No. 561/2006, Regulation (EU) No. 165/2014, Act No. 461/2007 Coll. on the Use of Recording Equipment in Road Transport, Act No. 56/2012 Coll. on Road Transport, and related implementing, inspection, and penalty regulations, as amended.
The Lessor is entitled, prior to the conclusion of the contract, upon pickup of the vehicle, or at any time during the term of the lease, to request from the Lessee additional information and documents necessary to assess whether the planned or actual use of the vehicle is subject to tachograph regulations, in particular information regarding the country or countries where the vehicle will be used, the route, the destination, the purpose of the vehicle’s use, the nature of the transport, the goods or cargo being transported, the drivers, the driver card, the Lessee’s business activities, documents related to the goods being transported, and any exemption from the obligation to use a tachograph.
The Lessee is required to provide this information and these documents truthfully, completely, and without delay. If the Lessee fails to provide such information and documents, provides them inaccurately or incompletely, or if the Lessor determines that the planned use of the vehicle may result in a violation of tachograph regulations or give rise to liability on the part of the Lessor, the Lessor is entitled to refuse to hand over the vehicle, refuse to consent to the use of the vehicle in a specific country, for a specific purpose, or for a specific type of transport; require a change to the reservation; provide another suitable vehicle; restrict the scope of the vehicle’s use; demand the immediate return of the vehicle; or withdraw from the contract. Such action shall not be considered a breach of the Lessor’s obligations.
The Renter acknowledges that the Lessor, as the vehicle lessor, is neither obligated nor objectively capable of guaranteeing the legality of a specific method of transportation carried out by the Renter if such legality depends on the purpose of the trip, the nature of the transportation, the Renter’s business activities, the driver’s employment status, the goods being transported, the country in which the vehicle is used, or the documents available exclusively to the Lessee. The Lessee is fully responsible for the correct assessment of the vehicle’s intended use, for meeting the conditions of any applicable exemptions, and for compliance with tachograph regulations, unless otherwise mandated by law.
A violation of this provision constitutes a material breach of the Vehicle Lease Agreement. In such a case, the Lessor is entitled to charge the Lessee fees and contractual penalties in accordance with the currently valid fee schedule and, at the same time, to claim full compensation for damages.
3. The Hirer shall be fully and unconditionally liable to pay to the Lessor under this agreement:
(a) the mileage fee, calculated using the rate specified in the Vehicle Rental Agreement document, for the kilometres travelled by the vehicle until the vehicle is returned (the number of kilometres travelled by the vehicle will be determined after reading the data on the tachometer installed by the manufacturer). If, for any reason, the Lessee’s leased vehicle is replaced with another leased vehicle, or if the lease term for the leased vehicle is shortened, the mileage will be calculated on a pro rata basis according to the actual duration of the lease; in the event of failure of the tachometer, the mileage fee will be calculated on the basis of the distances travelled during the journey according to the automap);
b) the charge for the time of use of the vehicle, the charge for breakdown insurance and additional insurance (if ordered), the charge for theft protection (if ordered), personal accident insurance (if ordered) and various other charges using the rates set out in the Vehicle Rental Agreement document;
c) an additional charge for one-way hire (if applicable) as set out in the Vehicle Hire Agreement document or if the Vehicle is parked elsewhere than at the agreed return point without the written consent of the Lessor, and also a charge per mile travelled from the hire point to the vehicle's parking location as determined by the Lessor from time to time;
d) all fines and court costs relating to parking, traffic, other offences against the law or any act in contravention of the law imposed on the Rental Vehicle, against the Hirer, any other driver or the Lessor since the return of the Rental Vehicle, including the administrative fee for the processing of the fine in accordance with the current price list set out in the Fees section, except where this is due to the Lessor's fault;
d1) all fines, penalties, administrative fees, court and out-of-court costs, legal representation costs, costs of translation and interpretation, communication with inspection or administrative authorities, costs of obtaining, downloading, processing, storing, or submitting tachograph data, costs of impounding, detaining, seizing, or returning the vehicle, costs of alternative transportation, costs of repairing, inspecting, calibrating, or replacing the tachograph, as well as any damages, lost profits, depreciation of the vehicle’s value, or any other harm to the Lessor arising in connection with a violation of tachograph legislation or with false, incomplete, or delayed reporting of data pursuant to Section 2 of these GTC by the Lessee, the driver, or any person to whom the Lessee has permitted the use of the vehicle, including cases where a penalty is imposed directly on the Lessor as the owner, holder, operator, or lessor of the vehicle, provided that the penalty or cost did not arise solely through the Lessor’s fault;
(e) reimbursement of the Lessor's costs of out-of-court and in-court enforcement of payments hereunder in the event of default;
f) the costs incurred by the Lessor for the replacement of damages caused to the vehicle provided, by whomsoever caused, irrespective of the group to which the vehicle belongs; as well as the loss of profit, calculated using the daily rate indicated on the reverse side, lost by the Lessor as a result of the inability to use the vehicle; the costs incurred by the Lessor for the replacement of the vehicle in the event of its theft; however, in the event that the Lessee complies with all of the terms of this agreement, in particular under clause 4, its liability for such costs:
(i) shall not exceed the amount of liability specified in the Vehicle Rental Agreement document for the occurrence of any one insured event; and
(ii) will be limited to the corresponding difference between the damage not covered by the collision insurance and the damage to the hired motor. Vehicle (if the Hirer has previously purchased collision insurance) within the terms and conditions of insurance agreed between the Lessor and its insurer.
g) the cost of fuel consumed during the Hire, together with a charge according to the current price list for refuelling currently applied by the Lessor.
h) the relevant local taxes (if applicable) payable in respect of the above items.
(i) default interest at the rate of 12.5% per annum on the amount due on any monetary obligation from the day next following its due date until paid, in the event of the Lessee's failure to perform its obligations under this Lease in a proper and timely manner
(j) a contractual penalty of 0,1 % per day of the amount due on any monetary obligation from the day after it is due until payment, for failure of the Lessee to perform its monetary obligations under this Agreement in a proper and timely manner
(k) a contractual penalty of EUR 30,00 per day from the day following the day fixed for the performance of the obligation until fulfilment, in the event of failure by the Lessee to fulfil its non-monetary obligations under this Agreement in a proper and timely manner
l) a fee for non-acceptance of the vehicle on the day of reservation in the amount of 50% of the total rental price of the reservation
(m) a cancellation fee of 30% of the total rental price of the reservation
4. The Renter further agrees to protect the interests of the Lessor and its insurance company in the event of an accident, loss or damage to the vehicle by:
(a) obtaining the names and addresses of the parties (parties involved) and witnesses;
(b) not admitting liability or fault and not giving money to any person or persons involved;
(c) does not leave the vehicle without taking reasonable care to ensure that it is adequately secured and secured;
(d) notify the nearest Avis office by telephone, even in the event of minor damage; and further, complete an incident (accident) report to the Rental Company within 24 hours;
e) always notify the police immediately, even in the event of minor damage or injury;
f) not leave the scene of the accident before the arrival of the police patrol
g) prevent damage by parking the vehicle only in places that are safe whenever possible, preferably in guarded car parks and parking areas
In the event that the hirer fails to do so in accordance with clause 4, the hirer shall be liable for the full amount of the damage caused, regardless of the insurance purchased as indicated in the Vehicle Hire Contract document. The Lessee also understands that any coverage under the purchased insurances as indicated in the Vehicle Rental Agreement document is subject to the coverage of such risks by the Lessor's insurance contract with its insurance company. In the event that the damage caused is not covered by the insurance contract, the Lessee shall be fully liable for damages to the Lessor regardless of the insurance purchased and shall be obligated to pay the Lessor for all damages caused to or in connection with the leased vehicle.
Both parties agree that the price list published on the Lessor's website or specialised calculation software commonly used by insurance companies to calculate the cost of repairs may be used to quantify the damage to the vehicle, in addition to the actual cost, and that this calculation fully replaces proving the actual cost of repairing the vehicle.
5. Should the Hirer purchase Personal Accident Insurance (PAI) by ticking the "I accept" box on the Vehicle Hire Agreement document they will receive cover under the terms and conditions agreed between the Hirer and their insurer.
6. The Hirer hereby releases and discharges the Lessor from and against any and all liability for loss or damage to any property (including related costs) left, stored or carried by the Hirer or any other person in or on the Vehicle prior to the return of the Vehicle to the Lessor or after the return of the Vehicle to the Lessor. The Hirer shall act so as to prevent as far as reasonably practicable any damage to the Vehicle in connection with the theft of the Vehicle or any items contained in the Vehicle.
7. As Lessor will take all precautions and use its best efforts to prevent loss or damage caused by defect or mechanical failure of the Vehicle and other consequential loss or damage, Lessor will not be liable for any such loss or damage.
8. In the event of any breach by the Hirer of any of the terms and arrangements herein contained, the Hirer may, without notice to the Hirer, remove the Vehicle and for that purpose the Hirer may enter upon the premises where the Vehicle may be and take the Vehicle, and the Hirer shall be liable for and indemnify the Hirer against all proceedings, claims, costs, expenses and damages following or arising out of such removal and taking of the Vehicle and the Hirer shall indemnify the Hirer against all such proceedings, claims, costs, expenses and damages.
9. If Lessee wishes to pay by credit card or charge card pursuant to the billing instructions set forth in the Vehicle Rental Agreement document, then Lessee's signature on the Vehicle Rental Agreement document shall constitute authorization for Lessor to calculate the final total charges, including charges due as a result of theft or damage to the Vehicle, and to debit Lessee's account with the institution that issued said card with said charges. This authorization also includes the Lessor’s right to charge the Lessee’s payment card or other payment method for all fines, penalties, administrative fees, contractual penalties, damages, costs, and other payments under these General Terms and Conditions, including payments arising in connection with a violation of tachograph legislation or with an act, omission, or false statement by the Lessee or the driver. The exchange rate to be used for any currency conversion shall be finally decided by the Lessor.
10. Any additions or changes to these terms and conditions shall be null and void without the written consent of both parties.
11. The Parties agree that the rights and obligations arising from the Contract shall be governed by the provisions of the Contract and its terms and conditions and lease arrangements (General Terms and Conditions) and the provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, or a binding legal act of the European Union.
12. If the Lessee returns an excessively dirty vehicle, the Lessee shall be liable for damages related to the washing and cleaning of the vehicle that are not marked on the acceptance report in the section "Vehicle on acceptance", even after the physical handover of the vehicle until the vehicle is inspected by the Lessor. The Lessee also undertakes to return the vehicle to the Lessor's branch in the presence of an employee of the Lessor so that any damage to the vehicle can be documented. If the Renter returns the vehicle without the presence of an employee of the Lessor, the Renter shall be responsible for any damage found upon inspection of the vehicle by an employee of the Lessor, and agrees without reservation to charge compensation for such damage
13. The Hirer acknowledges that the vehicles may be monitored by a GPS tracking system within the legitimate interests of the Lessor. The Lessee acknowledges that if the vehicle is equipped with a tachograph, a smart tachograph, a GPS device, a telematics device, or any other recording or monitoring device, the data from these devices may be used to the extent necessary to protect the Lessor’s rights and legitimate interests, to comply with legal obligations, to prove proper or improper use of the vehicle, and in connection with inspections, fines, penalties, insurance claims, damage claims, complaints, or other claims. The Lessee is required to ensure that all drivers and persons to whom the Lessee permits the use of the vehicle are made aware of this fact.
14. If the Lessee purchases S-CDW, i.e., collision damage waiver or supplemental insurance with a reduced or zero deductible, the same terms and conditions as those set forth in Section 4 of this document shall apply to the Lessee.
15. The Lessor reserves the right to charge the Lessee's account with the institution that issued the said card with a guarantee for the vehicle in the amount set by the Lessor, i.e. the Lessee will not be able to dispose of this amount for the duration of the lease.
AVIS vehicles are non-smoking. If the Hirer breaches any of the terms and conditions of the Hire during the use of the vehicle, AVIS reserves the right to charge a fee based on the current price list listed on avis.sk in the fees section.
17. The Lessor and the Lessee agree that, except for those disputes for which the Arbitration Act No. 244/2002 Coll. expressly excludes it, they shall settle mutual disputes arising or to arise between them in connection with this Agreement in arbitration proceedings under the provisions of the Arbitration Act and the substantive law of the Slovak Republic before the arbitrator JUDr. Milan Vojtek, with registered office at Jilemnického 30, 036 01 Martin, Slovak Republic, or before another arbitrator or arbitration court in the territory of a Member State of the European Union designated by JUDr. Milan Vojtek, with registered office at Jilemnického 30, 036 01 Martin, in accordance with the procedure provided for in § 8, paragraph 1 of the ZORC (the agreed method of designation of the arbitrator). The proceedings shall be in writing in accordance with Slovak law, in accordance with the Rules of Procedure of the Arbitration Court ARBITRÁŽ (in the case of arbitration by an arbitration court) or the Rules of Procedure (in the case of arbitration by an arbitrator) published on the website www.arbitraz.sk, and in commercial disputes in accordance with the principles of fairness (§ 31(4) of the ZORC). In cases regulated by the provision of § 22a of the CCC, the filing of the motion shall not be served on the counterparty.
18. An integral part of the Lease Agreement is the document Processing of data and information on the lease, which regulates the conditions for processing personal data in the landlord's information system. If the vehicle is handed over later than agreed on the contract, without the prior consent of the lessor, AVIS reserves the right to charge a fee equal to the next day's rental and a late fee at the rate of the applicable price list for each day or for each day commenced.
19. Any damage to the interior is not covered by the agreed insurance. If damage occurs to the interior of the vehicle, the hirer responsible for the damage shall be charged actual damages in the amount of the cost of the work and service. If the amount for repair of any damage to the vehicle exceeds € 3.334,-, the lessee will be charged a deductible of 15% of the damage caused. Charges or any estimates for quantification of the repair of the damage are sent to the customer after the rental has been duly completed, within 10 working days at the latest. Exceptions to this rule are vehicles that are not roadworthy following a traffic accident, which will be taken to the workshop immediately.
20. AVIS reserves the right to repair the vehicle in a timeframe that most efficiently reduces the length of the repair interval so that the vehicle is taken out of service as soon as possible. The customer shall have the right to request repair of the vehicle immediately after the damage has been quantified. In such a case, the customer will be charged a standing charge of 70% of the value of the normal rental charge for the entire length of the service interval and the decommissioning of the vehicle as a result of the repair of the damage in question.
21. In the event of a breach of the Vehicle Rental Agreement or these General Terms and Conditions, the Lessor is entitled to refuse to enter into further rental agreements with the Lessee and to restrict or block future reservations or rentals within the AVIS group to the extent permitted by law.
22. The Lessee agrees and takes note of the vehicle rental conditions, which are modified on the Lessor's website in the Vehicle Rental Conditions section.
Valid from 01.04.2026
United Rental Group, s. r. o. is an independent Avis licensee.
MHT s. r. o. is an independent Avis Košice and Prešov sublicensee.
SenCar s. r. o. is an independent Avis Senica sublicensee.
MM Car - Rent s. r. o. is an independent Avis Trenčín sublicensee.
